1. What is Kidyxo?

Kidyxo is an online toy store in Bangladesh offering fun, safe, and educational toys for children of all ages. We focus on quality products at affordable prices to bring happiness and learning to every child.

2. Are your toys safe for children?

Yes, absolutely. All our toys are selected with children’s safety in mind. We ensure that our products are child-friendly, durable, and suitable for their intended age groups.

3. How can I place an order?

You can easily place an order through our website kidyxo.com.
Simply choose your desired product, add it to the cart, and complete the checkout process.
If you need assistance, you can also contact us via phone or WhatsApp.

4. What payment methods do you accept?

Currently, we offer Cash on Delivery (COD) for customers across Bangladesh.
Other payment options may be added in the future.

5. Which courier service do you use?

We deliver all orders through Steadfast Courier, a reliable and trusted courier service in Bangladesh.

6. What are the delivery charges?

Our delivery charges depend on location and parcel weight:

  • Dhaka City: BDT 80 (up to 1 kg)

  • Outside Dhaka City: BDT 130 (up to 1 kg)

For heavier parcels:

  • 2–5 kg (Dhaka City): BDT 100–150

  • 2–5 kg (Outside Dhaka City): BDT 150–210

Note: Delivery charges may increase if the parcel weight exceeds 1 kg.

7. How long does delivery take?

  • Inside Dhaka: 1–3 working days

  • Outside Dhaka: 2–5 working days

Delivery time may vary depending on location and courier conditions.

8. Can I track my order?

Yes. Once your order is shipped, you can track it through Steadfast Courier.
You may also contact us via WhatsApp for order updates.

9. What if I receive a damaged or wrong product?

Customer satisfaction is our priority.
If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with clear photos or videos. We will assist you according to our policy.

10. Do you accept returns or exchanges?

Returns or exchanges are applicable only if:

  • The product is damaged

  • The wrong product was delivered

Please note that products must be unused and in original condition.

11. How can I contact Kidyxo?

You can contact us through the following methods:

📞 Phone / WhatsApp: +8801977550641
📧 Email: tajulislam216@gmail.com
🏠 Address: 74, Central Basabo, Sobujbagh, Dhaka

12. Do you offer bulk or wholesale orders?

Yes, we accept bulk or special orders.
For bulk inquiries or business collaboration, please contact us directly via phone or email.

If you have any other questions, feel free to contact us anytime.
Thank you for choosing Kidyxo—where fun, learning, and happiness come together! 🧸✨