At Kidyxo, customer satisfaction is our top priority. We take great care in packaging and delivering our products. However, if you face any issues with your order, please review our Return & Refund Policy below.

By placing an order on kidyxo.com, you agree to the terms mentioned in this policy.

1. Eligibility for Return or Exchange

We accept returns or exchanges only under the following conditions:

  • You received a damaged product

  • You received a defective product

  • You received a wrong product

To be eligible, the product must be:

  • Unused and unwashed

  • In original packaging

  • In the same condition as received

2. Return Request Timeframe

If you receive a damaged or wrong product, you must contact us within 24 hours of receiving the parcel.

Please provide:

  • Clear photos or videos of the product

  • Order number and contact details

Requests made after 24 hours may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Change of mind after delivery

  • Color or design variations due to lighting or screen differences

  • Damage caused by customer misuse

  • Products without original packaging

4. Refund Policy

  • Refunds are applicable only for prepaid orders (if available in the future).

  • Since we currently offer Cash on Delivery (COD), refunds are generally processed as product replacement rather than cash refund.

  • If a refund is approved, it will be processed within 7–10 working days after verification.

5. Exchange Policy

  • In case of approved return or exchange, we will arrange a replacement product.

  • If the same product is unavailable, we may offer an alternative product or store credit (if applicable).

6. Return Shipping Cost

  • If the return is due to our mistake (wrong or damaged product), Kidyxo will bear the return shipping cost.

  • If the issue is not due to our fault, the customer may need to bear the return delivery cost.

7. Order Cancellation

  • Orders can be canceled before shipment only.

  • Once the order is shipped, cancellation requests will not be accepted.

8. Contact for Return & Refund

To request a return or refund, please contact us with your order details:

📞 Phone / WhatsApp: +8801977550641
📧 Email: tajulislam216@gmail.com

Our support team will guide you through the process.

9. Policy Updates

Kidyxo reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Thank you for shopping with Kidyxo.
We appreciate your trust and strive to provide a smooth and happy shopping experience for you and your child. 🧸💙